Ordering

Steps on how to submit a bonded warehouse order

1. Go to www.state.gov/ofm/
2. Select On-Line Application
3. This will bring you to the Homepage" Welcome to OFM E-Gov" enter the following:
4. USER NAME:
    PASSWORD:
5. At main menu select Request a New Service
6. Then click on Customs Bonded Warehouse Ordering
7. Now you are ready to place your DUTY FREE order
8. Remember to select DIPLOMATIC DUTY FREE NEW YORK/INTERNATIONAL SHOPPES as your bonded warehouse supplier
9. Make sure any promotional items for $0.01 are included on the customs paperwork. Refer to our online specials at www.shopddf.com/Specials
10. Once the status on the request has been changed to “Accepted,” please email a pdf copy of the “Approval for Merchandise Release” to your sales representative.
11. If you have any questions give us a call 212-838-9151 and we will be happy to help
- Iva Sabcheva - ext. 302 Diplomatic General Manager is@shopddf.com
- Chayana Hernandez – ext. 303 Account Executive ch@shopddf.com
- Anthony Bombace – ext. 304 Account Executive ab@shopddf.com
- Michael B. Michael - ext.316 Logistics Coordinator Washington DC mm@shopddf.com

Shipping Information

Delivery information Delivery is Free within the NYC and Washington, DC metro areas.

Delivery is free for all other US based Consulates during regularly scheduled deliveries.

New York/Manhattan deliveries: Wednesday and Friday.

Outside of New York/Manhattan deliveries: Tuesday (contact your sales representative for details)

Washington DC deliveries: Thursday

In order to receive your Bounded Warehouse deliveries on any of these days we need your “Approvals for Merchandise release” emailed to us no later than 10:30am the day before.

Any shortages or breakage must be noted on the delivery document and signed by both your representative and our driver. Once delivery is completed and signed by your representative you will be responsible for payment in full.

Products that need to be exchanged must be cleared on a new Clearance form. Only merchandise that has been cleared on a Clearance form by the US Department of State, Office of Foreign Missions can be delivered.

Payment Terms

- Discounts will be forfeited after 30 days

- Prices are quoted in US Dollars ($)

- Prices are subject to change without prior notice

- Payments can be made by cash, check or credit card

- Visa, MasterCard, American Express, Diners Club, JCB & Discover accepted

- Please contact your Account Executive to make cash payments.

- Our dedicated staff will be happy to assist you.

- If you need to contact us, please call or email us

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